terms and conditions

We shall have the right to refuse to accept any orders placed for Goods. You shall be responsible for the accuracy of an order and for giving Us any information necessary for Us to perform the Contract.

Goods are subject to availability and due to the seasonal nature of Our business, some Goods may not be in stock at the time of Your order. We aim to inform You of the availability of Goods by displaying such information on the Web Site when You browse the Goods. However, if the information is displayed incorrectly and We are unable to supply You with the Goods due to the fact that they are out of stock, We will attempt to inform You by e-mail or telephone, as soon as possible.

You will be given the option of (i) choosing other goods from our range or (ii) cancelling Your affected order and obtaining a full refund if We have already received payment from You for the cancelled Goods.

We use our reasonable care in compiling Our Website and the details available on it. The details are provided on an "as is" basis and we do not give any warranty express or implied as to the nature or accuracy of the details on Our Website. Nor do we accept any liability for any loss incurred as a result of any inaccuracy of the details. On the rare occasion that there is an inaccuracy , We will advise You about it as soon as possible.

Where applicable, You may cancel Your order in accordance with Your rights under the Distance Selling Regulations. You have the right to cancel the contract for the purchase of Goods before any goods are despatched to you. The ability to cancel orders does not apply to Goods which have been received damaged , tampered with and/or otherwise used.

Dates and times for delivery are estimates only and are not guaranteed. They are also subject to any matter beyond Our reasonable control. You shall have no right to reject Goods and no right to rescind the Contract for late delivery unless the due date for delivery has passed and You have served on Us a written notice requiring the Contract to be performed and giving Us not less than 21 days in which to do so and the notice has not been complied with.

We shall not be required to fulfill orders for Goods in the sequence in which they are placed. We will also only deliver orders if all of the Goods in an order are available. We are not required to deliver orders in instalments.

Delivery can only be made to mainland UK. All deliveries will be made within 7 - 15 days after date of completed order. No orders will be considered as complete until full payment and cleared funds are received by Online Chocolate.

If You discover the Goods are faulty, You must notify Us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent). We may ask You to return the Goods to Us or we may arrange for the goods to be collected from Your possession. We may also ask you to email us a photograph to show us the the damage/error.

If We agree with You that the Goods are faulty, and that the fault was not caused by Your neglect or misuse of the Goods, We will, at Your choice, replace or refund the faulty Goods at no cost to You. Where we select you to return the goods to us we will refund any reasonable costs You prove that You have incurred in returning the faulty Goods to Us. We recommend that You keep postal receipts for this purpose.

If We send You incorrect Goods, You must notify Us as soon as You discover the mistake and within a reasonable period of time.

We will either: a) arrange for Our carrier to collect the Goods from You; or b) ask You to return the Goods to Us by post and send You the correct items as soon as possible after receipt of the returned Goods. c) Any costs incurred will be refunded for the delivery back of the incorrect goods.

Your rights under the Distance Selling Regulations (2000) mean that you are entitled to cancel your order at any time prior to it being despatched. You can also cancel your order for any non food items within seven days of receipt and return them for a full refund. The items must be unopened and returned in perfect condition and whilst we will refund your purchase price, and any relevant outward postage, the postage cost of returning items will be your responsibility. Please note that all items containing chocolate are perishable goods and as such are exempt from the regulations.

Once it has been produced and paid for it is not possible to cancel an order for personalised items that have been specially produced for you. 

We are committed to protecting your privacy and any information supplied to Us by You will be stored in accordance with the Data Protection Legislation. We shall only store personal information, we do not store credit card details nor do we share customer details with any 3rd parties.

We shall have no liability to You for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable at the time You entered into this Contract.